Viewer should not have been warned by TV Licensing they might be referred to a debt collection agency, says corporation’s governing body.
The BBC has been ordered to investigate the system for sending out letters enforcing the TV licence fee, after a viewer who had paid the charge received “threatening” warnings.
Its management was told to look into how TV Licensing, the body responsible for collecting and enforcing the £145.50 annual fee, sends out the warnings after the BBC Trust upheld a complaint that a member of the public was wrongly threatened with referral to a debt collection agency.
Read more here:
http://www.theguardian.com/media/2015/may/28/bbc-licence-fee-payer-threatening-warnings-tv-licensing
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